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SAY SKIN

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  • [SAY SKIN] Customer Service Information

    Customer Service Number : +82-1833-5321 / +82-70-4338-3831

    Operating Hours : 10:00 AM - 5:00 PM (KST)

    Lunch Break : 12:30 PM - 1:30 PM (KST)

    Closed on : Weekends, public holidays, and temporary holidays

  • [AURORA] Can I use the product while charging?

    AURORA products do not operate while charging.

     

  • [AURORA] Is the crackling sound normal while using?

    Yes, this is a normal sound caused by 'plasma' being generated between the head and your skin as the product functions.
    You can use it safely without concern.

  • [AURORA] I notice a smell during use. Is this okay?

    This is a natural phenomenon that occurs during 'plasma' generation.

    You may notice a slight odor caused by ion collisions in the air.
    It is safe to continue using the product.

  • [AURORA] Can I use the product multiple times a day?

    We recommend using the product for 5–10 minutes per area, 2–3 times a day.

    For sensitive skin, adjust the time and intensity as needed.

    Start with level 1, allowing your skin to fully adapt before increasing the level.

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